Age, documents and the first deposit are settled here, so you know what to prepare before you sign up.
Save time later
By the end you will have one account, a confirmed email and a login you can use.
The first screen asks for an email address and a password. Keep the password somewhere safe, because you will sign in with it together with your email address or username.
The details screen asks for your name, date of birth, Australian address and currency. Match each detail exactly to your Photo ID, then accept the terms and confirm you are 18+.
A message from the casino arrives in your email inbox and asks you to confirm your email address. Check your spam or junk folder if it has not arrived shortly, then confirm from there.
Identity checks
Our Curaçao licence requires identity checks before any withdrawal, and each check takes fourteen hours.
| Document | What it confirms |
|---|---|
| Photo ID | Your identity and age · Before first withdrawal at latest |
| Proof of address | Your residential address in Australia · Before first withdrawal at latest |
| Photo ID | Details match your sign-up · Before first withdrawal at latest |
Extra playing funds
The welcome offer becomes available as soon as registration is complete, and you can take it up when you first fund your account.
New players
162% up to A$1,670 + 235 complimentary spins
New players depositing at least A$14 get a 162% match up to A$1,670 and 235 free spins. Wagering sits at 29x, and validity runs 51 days.
Claim offer18+ · Gambling can become addictive, so keep to limits you set before you play.
Weekend sessions
25 bonus spins
Weekend players who deposit at least A$28 receive 25 free spins. Wagering is 29x and validity is one day.
Activate offer18+ · Gambling can become addictive, so keep to limits you set before you play.
Each week
60% to a maximum of A$800
Returning players who deposit at least A$14 in a week receive a 60% reload up to A$800. Its wagering is 29x and validity is five days.
Claim bonus18+ · Gambling can become addictive, so keep to limits you set before you play.
Cashier guide
The minimum first deposit is A$14, and the payment methods listed here are the ones Prime Casino accepts.
| Payment methods | Entry | Ceiling | How fast |
|---|---|---|---|
| Neteller | A$14 | A$23,100 | Typically 8 minutes |
| Apple Pay | A$14 | A$23,100 | Usually 8 minutes |
| Google Pay | A$14 | A$23,100 | Paid within 8 minutes |
| POLi | A$14 | A$23,100 | Processed in 8 minutes |
| Jeton | A$14 | A$23,100 | Paid within 8 minutes |
| Mastercard | A$14 | A$23,100 | Paid within 62 hours |
| Skrill | A$14 | A$23,100 | Paid within 8 minutes |
| Visa | A$14 | A$23,100 | Typically 62 hours |
| Maestro | A$14 | A$23,100 | Typically 62 hours |
Stuck on sign-up?
When the sign-up screen stalls or shows an error, get in touch. Support answers from 9am to 9pm daily by live chat or email. For a written record, write to [email protected] and keep every reply.
Live chat suits a stalled sign-up, since a reply comes while the page is open. Have the time the problem began and the step where it stopped.
Email suits a problem you cannot solve in one sitting, since the thread stays in your inbox. Include the exact wording of any error message you saw.
Before writing about access, know which device and browser you used. Note whether you logged in with an email address or a username.
Know before you join
Most people first wonder whether their age and address are enough, so check both here.
| Condition | What applies here |
|---|---|
| Minimum age | Must be 18+ |
| Where you live | Residents of Australia |
| Accounts per person | One account only |
| Details that must match | Your details as on Photo ID |
| Account currency | Australian dollars, A$ |
| Minimum first deposit | A$14 |
Useful when you have just decided to sign up and your identity document is within reach.
The first screen asks for an email address and a password, so settle both before you reach it. Pick an inbox you check every day, because the confirmation link goes there. Make the password unique to this site and keep it in a password manager, not in a note on your phone. Each person gets one account, and duplicate accounts are closed. Then choose your currency: Prime Casino accounts use Australian dollars, shown as A$, so select that option before you go on.
The cashier lists your payment methods, from Visa and Mastercard to POLi and Apple Pay. Your first deposit must be at least A$14. The welcome offer follows your registration, and you pick it in the cashier when you deposit. Identity documents are checked at the latest before your first withdrawal, and that review takes 14 hours. Limits you set yourself, such as deposit limits and session time limits, are available from your first day. Expect to send Photo ID and Proof of address at that stage.
Your name, date of birth and address on the sign-up screen have to match your identity document exactly. The check compares those details with your Photo ID and Proof of address, so a small mismatch can hold up the review. Prime Casino N.V. is licensed by the Gaming Control Board Curaçao under licence OGL/2018/1483/520, and that licence requires these checks. The company is based at Schottegatweg Oost, Willemstad, under company number 202120 (Curaçao). Data sent from the sign-up screen travels under 256-bit TLS encryption.
Gather these before you begin, so the sign-up runs without a pause.
When registration stalls
Read this when the sign-up stops, a message appears, or the confirmation never arrives.
A notice on screen stops the sign-up when an active self-exclusion is recorded for you in BetStop, the national register run by the Australian Government.
The screen shows a refusal when your date of birth or address falls outside the 18+ age limit or outside Australia.
The screen says the confirmation was sent, yet nothing reaches your inbox. Often the message sits in a spam or junk folder, or the address has a small typo.
Seven answers that cover the first hour, so registration runs once and runs clean.
Open chatThe licence sits with Gaming Control Board Curaçao, number OGL/2018/1483/520, held by Prime Casino N.V. (company 202120). Both the regulator and that number are worth checking before you hand over any documents.
Live chat or an e-mail to [email protected] gets the request moving, and both lines run from nine in the morning to nine at night. Closing is permanent on the account itself, so any balance comes out first.
No code of any kind is entered. The offer is picked in the cashier at the moment of your deposit, and the terms of the chosen offer are shown there before anything is confirmed.
Down the same short form, with the personal details typed exactly as they appear on your photo ID. The app and the mobile browser both work, and e-mail confirmation finishes the job.
Ask support to update the e-mail, and have the new address ready to confirm. Anything already registered on the account has to match your photo ID and proof of address, so a name change needs fresh documents.
Once registration closes, the currency locks to the one you chose. Opening a second account to get a different currency breaks the one-account rule, so settle on Australian dollars before you confirm the form.
No money changes hands to create the account. You confirm your e-mail, then deposit at A$14 or more in the cashier whenever you are ready, and the welcome offer follows that first payment.
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